Contacts for TOEFL® Test Takers
Use the information on this page to contact us for help with the TOEFL iBT® or the TOEFL® Essentials™ tests. For assistance with TOEFL® TestReady™, refer to the TOEFL Program Contact Information page for details.
Still need help?
Before contacting us, please have the following information available for phone calls or written correspondence:
- name
- address (include country)
- date of birth
- daytime telephone number (U.S. residents)
- email address
- test date
- registration number (if you have one)
Disclosing Personal Test-taker Information
ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you're not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions, and payment processing for outstanding balances.
"Our team is here to support you. Customer Service representatives are available 24/7. *”
| General Support: | +1-609-771-7100 Toll free 1-877-863-3546 International Toll Free* 31-202-253-828 |
| Bahrain | 31-20-225-3828 |
| France | Toll Free 0800-911-183 or 33-805-089-289 |
| Germany | 31-20-225-3828 Toll Free 0800-181-4181 or 0800-181-6333 |
| India** | 1-800-123-9418 |
| Iran | 31-20-225-3828 |
| Iraq | 31-20-225-3828 |
| Jordan | 31-20-225-3828 |
| Korea | 1-609-994-5598 Toll Free 00308-321-0495 |
| Kuwait | 31-20-225-3828 |
| Lebanon | 31-20-225-3828 |
| Mexico | 1-609-359-5143 Toll Free 1-800-681-8077 |
| Nicaragua | 1-609-359-5144 |
| Oman | 31-20-225-3828 |
| Panama | 1-609-359-5145 |
| Paraguay | 1-609-359-5147 |
| Peru | 1-609-359-5146 |
| Qatar | 31-20-225-3828 |
| Saudi Arabia | 31-20-225-3828 |
| Spain | Toll Free 3490-080-8556 / 900-838129 |
| Taiwan, China | 1-609-796-4301 Toll Free 00801-12-6954 |
| Turkey | Toll Free 00-800-1420-39992 |
| United Arab Emirates | 31-20-225-3828 |
| Uruguay | 1-609-359-5149 |
| Venezuela | 1-609-359-5150 |
| Yemen | 31-20-225-3828 |
* This toll-free number is valid in 119 countries. Availability may vary depending on local telecom providers and regional restrictions.
** For support after 8PM IST, please contact the general support numbers provided.